HungryKart Privacy Policy

Last updated: 18 July 2026

This Privacy Policy explains how HungryKart ("HungryKart", "we", "us") collects, uses, and shares information through our customer app, our restaurant-partner app, our delivery-agent app, and our admin dashboard (together, the "Services"). By using the Services, you agree to this Policy.

1. Information we collect

From customers: phone number and name (via Firebase Phone OTP verification), delivery addresses and their GPS coordinates, order history and contents, and a push-notification token used to send you order updates.

From restaurant partners: business name, address and GPS coordinates, phone number, menu and pricing information, and identity/business verification documents ("KYC documents") submitted for approval.

From delivery agents: name, phone number, identity verification documents ("KYC documents") submitted for approval, and your live GPS location — collected only while you are online and using the app in the foreground, not in the background and not while offline.

Payment information: payments are processed by a third-party payment gateway. HungryKart does not store your card, UPI, or bank account details on our own servers — we only retain a record that a transaction occurred and its amount and status.

Order dispute video: if a customer raises an issue with an order at the time of delivery, the delivery agent will record a short video of the order as evidence, which is shared with HungryKart to review the claim. This video is only captured when a dispute is actively raised at delivery — not for every order.

2. How we use this information

To create and verify your account and authenticate you via one-time passcode
To process, prepare, assign, and deliver orders — including sharing your delivery address and contact details with the restaurant and delivery agent handling that specific order
To verify restaurant and delivery-agent applicants before approving them onto the platform
To send order-status notifications (e.g. order accepted, out for delivery)
To provide customer support and investigate reported issues
To detect and prevent fraud, abuse, and violations of our Terms of Service
To comply with applicable law, including tax and financial record-keeping requirements

3. Who we share information with

Restaurants and delivery agents — only the order/delivery details needed to fulfil your specific order
Firebase (Google) — for phone-number verification and push notifications
Our cloud storage provider — for securely storing KYC and menu/profile images, accessed only via short-lived, time-limited links
Our database and infrastructure providers — who host the systems the Services run on
Our payment gateway — to process payments; see Section 1
Law enforcement or regulators — only where required by applicable law

We do not sell your personal information to third parties for their own marketing purposes.

4. Location data

Customers: your saved addresses' coordinates are used to calculate delivery distance and fees, and to route delivery agents to you. Delivery agents: your live location is collected only while you are online in the app, to match you with nearby orders and to let customers and restaurants track an active delivery — it is not collected when you are offline or when the app is closed or backgrounded.

5. Data retention

We retain account and order information for as long as your account is active, and afterward for as long as needed to comply with legal, tax, and accounting obligations, or to resolve disputes. KYC documents are retained for the duration required for verification and applicable regulatory record-keeping.

6. Data security

OTP codes are stored encrypted, not in plain text. Access to the platform's administrative functions requires authentication, and file access (such as KYC documents) is only ever granted through short-lived, expiring links rather than public storage.

7. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information by contacting us using the details in Section 10. We may retain certain information where required by law even after a deletion request.

8. Children's privacy

The Services are not directed at, and may not be used by, anyone under the age of 18.

9. Changes to this Policy

We may update this Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Grievance Officer / Contact

For privacy questions, requests, or complaints, contact our Grievance Officer:

Name: Mohammad Usman
Email: support@hungrykart.in
Address: 144, Tikari Khurd, Kalan Pur, Jaunpur, Uttar Pradesh 222139