Last updated: 18 July 2026
These Terms of Service ("Terms") govern your use of HungryKart's customer app, restaurant-partner app, delivery-agent app, and admin dashboard (together, the "Services"), operated by HungryKart ("we", "us"). By creating an account or placing an order, you agree to these Terms.
HungryKart is a technology platform that connects customers, independent restaurant partners, and independent delivery agents. We are not the manufacturer or preparer of any food ordered through the Services, and delivery agents are independent service providers, not HungryKart employees. Responsibility for food quality and preparation rests with the restaurant partner; responsibility for careful handling during transit rests with the delivery agent.
You must be at least 18 years old and able to form a binding contract to use the Services. You must provide a valid, working phone number and accurate account information.
Access to your account is authenticated via a one-time passcode sent to your phone number. You are responsible for maintaining control of the phone number and device associated with your account, and for all activity under your account.
Once an order is placed and accepted through the app, it cannot be cancelled by the customer. Placing an order is a binding request that restaurants act on promptly, and reversing it after preparation has begun wastes food and restaurant resources. Please review your cart carefully — items, quantities, and delivery address — before confirming an order.
HungryKart or the restaurant partner may decline or cancel an order (for example, if the restaurant cannot fulfil it, or no delivery agent becomes available within a reasonable time). In these cases, where payment was already collected, the amount paid for that order will be refunded to the original payment method.
Delivery is confirmed when the customer shares the one-time delivery code shown in the app with the delivery agent at the point of delivery. Any issue with an order — missing items, incorrect items, or item condition — must be raised with the delivery agent at that moment, before the delivery code is shared and before the agent leaves. When an issue is raised at that time, the delivery agent will record a video of the order as evidence and share it with HungryKart to review the claim. Once the delivery agent has handed over the order and left, no refund, replacement, or claim regarding the order's accuracy or quality will be accepted — this includes claims made after the delivery code has been shared, since that confirms the order was received as delivered.
Estimated delivery times shown in the app are estimates only and are not guaranteed — actual delivery may be affected by traffic, weather, restaurant preparation time, or other factors outside our control.
All prices are shown in Indian Rupees (INR) and include the delivery fee, which is calculated based on the distance between the restaurant and your delivery address. Payment is processed through our third-party payment gateway; HungryKart does not store your card or bank details directly.
Restaurant and delivery-agent applicants must complete our identity/business verification process before being approved onto the platform. HungryKart may approve, reject, suspend, or remove a restaurant or agent account at its discretion, including for policy violations, quality issues, or fraudulent activity.
We may suspend or terminate accounts that violate these Terms.
The Services are provided "as is" and "as available." To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including any warranty that the Services will be uninterrupted, error-free, or that food quality, delivery timing, or order accuracy will meet your expectations in every instance.
To the maximum extent permitted by applicable law, HungryKart's total liability arising from any order or use of the Services is limited to the amount actually paid for the order giving rise to the claim. HungryKart is not liable for indirect, incidental, special, or consequential damages, including loss arising from delayed delivery, missed events, or third-party (restaurant or delivery agent) conduct, except where such liability cannot be excluded under applicable law.
You agree to indemnify and hold HungryKart harmless from claims, losses, or expenses arising from your misuse of the Services, violation of these Terms, or violation of any law or third-party right.
These Terms are governed by the laws of India. Any dispute arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Jaunpur, India.
In accordance with applicable Indian law, complaints regarding the Services may be directed to our Grievance Officer:
Name: Mohammad Usman
Email: support@hungrykart.in
Address: 144, Tikari Khurd, Kalan Pur, Jaunpur, Uttar Pradesh 222139
We may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.